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6 Steps to Implementing a Quality Program

October 23, 2012

At the heart of a great customer experience is a great quality program.  While implementing a quality program sounds simple, it can be difficult to gain the buy in of the team and keep everyone focused on delivering service to the customer.  Focus on these 6 steps and your quality program will be a success.

6-steps-to-implementing-a-contact-center-quality-program

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