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Welcome to Contact center Pro,

I will post content related to effective contact center strategies designed to enhance customer experience and drive revenue.  Generally, we will focus on 4 key areas; people, processes, technology and voice of the customer.  These are the areas that if optimized will deliver the greatest impact to customer experience and your contact center.  Please feel free to comment on post, make suggestions, or submit articles and topics.

Thanks again for stopping by.

Greg Bush

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